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IT Catalog Technical Manager
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- The IT Catalog Technical Manager will proactively manage the full lifecycle of the IT service and product catalog delivered by the NASA End User Services and Technologies (NEST) program.
- The products and services delivered via the NEST Catalog are focused on client hardware and software to include desktops, engineering workstations, laptops, tablets, smartphones, hotspot devices, multifunction printers, and the associated ecosystem of accessories and peripheral hardware required to maintain an interoperable enterprise environment.
- Responsible for the proactive shaping, analysis, definition, and maintenance of the NEST product catalog, which includes dozens of contractually defined hardware and software products available to over 60,000 end users.
- Foster long-term working relationships across all NEST channel partners, including OEMs, distributors, resellers, and integration partners to stay abreast of industry trends.
- Work closely with and build relationships with the NASA Center CRMs and WCS customers to proactively identify potential issues and areas for catalog improvement.
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