CareOregon

Posting Notes: This is a fully remote position, but you must reside in one of the listed 9 states.. Enterprise applications integration and business process automation tools, such as BizTalk. Claims processing technologies, such as QNXT and Facets. Document management and collaboration platforms, such as SharePoint and Office 365. Experience with QNXT and Facets

systems administrator i

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin. Position Title: IS Applications Systems Administrator I Exemption Status: Exempt Department: Information Systems Title of Manager: IS Production Support Manager Supervises: N/A Requisition: 24263 Pay & Benefits: Estimated hiring range $70,310 - $85,075 / year, 5% bonus target, full benefits. Posting Notes: This is a fully remote position, but you must reside in one of the listed 9 states. General Statement of Duties The IS Application Systems Administrator I is responsible for implementing and maintaining corporate applications, as well as assisting in the design of effective application solutions in support of business strategies. This role is essential in executing and maturing CareOregon’s applications system support model. This position spends substantial time supporting, implementing, and administering IS policies and systems (plan, design, install, and maintain). Essential Position Functions Application Systems Design <ul><li> Maintain and provide input into the design of highly reliable server-side applications, including but not limited to the Microsoft environment, enterprise applications, custom built applications, data backup systems and cloud services. </li><li> Provide knowledge of application systems software /hardware technology to the company, and participate in and consult on projects. </li><li> Advise other IS teams on best practices for application/processes design. </li><li> Participate in the maintenance of the enterprise application portfolio and inventory. </li></ul> Application Systems Administration and Operations <ul><li> Execute tasks related to tickets and service requests for basic to moderately advanced server-side activities. </li><li> Actively maintain application and server software, such as updates and upgrades. </li><li> Analyze business needs; research and recommend solutions which include potential risks. </li><li> Actively configure and customize application systems. </li><li> Run and review reports on applications performance and event anomalies; make minor internal adjustments and help identify substantial gaps based on findings. </li><li> Develop and maintain appropriate applications documentation, including current design and operation. </li><li> Monitor and ensure quality of data transmissions. </li><li> Actively configure user account access to applications as needed. </li><li> Participate in an after-hours on-call rotation. </li></ul> Standards and Policy Administration <ul><li> Collaborate with others to determine requirements and standards for application selection and deployment. </li><li> Participate in the ongoing review of existing applications systems to ensure they are designed to comply with established standards and to empower business operations. </li><li> Assist in developing and maintaining support policies and procedures. </li><li> Assist with the development and management of application/database security policies and systems, such as web applications and SQL server security. </li><li> Assist with the development and management of file exchange policies and systems, such as FTP. </li><li> Assist in planning for and supporting disaster recovery and business continuity initiatives. </li></ul> Vendor Coordination and Relations <ul><li> Develop effective working relationships with external partners and application vendors including installation and repair of services. </li><li> Conduct product and vendor research, and present recommendations to senior administrator and/or management. </li><li> Ensure awareness of service contracts and licensing terms; escalate issues as needed. </li></ul>Essential Department And Organizational Functions <ul><li> Propose and implement process improvements. </li><li> Meet deadlines for completion of job tasks. </li><li> Maintain agreed upon work schedule. </li><li> Demonstrate cooperation and teamwork. </li><li> Provide cross-training on specific job responsibilities. </li><li> Meet identified business goals that contribute to departmental goals. </li><li> Perform other related duties as needed. </li></ul>Required Required Knowledge, Skills, and Abilities <ul><li> General knowledge, skills, and/or abilities in some of the following:</li><ul><li> Enterprise applications integration and business process automation tools, such as BizTalk </li><li> Data integration strategy best practices, such as ETL </li><li> Claims processing technologies, such as QNXT and Facets </li><li> Electronic health record technologies such as EPIC and Allscripts </li><li> Document management and collaboration platforms, such as SharePoint and Office 365 </li><li> Scripting language technology, such as PowerShell and T-SQL </li><li> Compute environments, such as server hardware, storage and virtualization </li><li> Microsoft server operating systems and core services, such as Active Directory </li><li> Cloud technologies, such as Microsoft Azure and Amazon Web Services </li><li> Data protection solutions </li><li> Troubleshooting performance issues and root causes </li><li> Monitoring systems and best practices </li><li> Principles of application design and best practices </li></ul><li> Awareness of ITIL and ITSM governance concepts </li><li> Awareness of project management practices </li><li> General ability to author and maintain system documentation </li><li> Proficient communication skills, including listening, verbal, written, and customer service </li><li> Ability to articulate policies and instructions </li><li> Learning to convey appropriate level of detail effectively to all levels of the organization including non-technical staff </li><li> Learning to simplify and present complex concepts in an easily understood way </li><li> Proactively and appropriately communicates status and needs </li><li> Ability to assist in recommending policies, documenting risks, and proposing solutions to information technology staff and management </li><li> Possess a high degree of initiative and motivation </li><li> Ability to effectively collaborate with coworkers and others </li><li> Learning to lead teams of people with some oversight </li><li> Learning to see the big picture beyond a request and take appropriate holistic action, employing "systems thinking" </li><li> Proficient project management skills </li><li> Proficient vendor coordination skills </li><li> Proficient organizational skills </li><li> Ability to prioritize work based on business need and direction </li><li> Proficient analytical and research skills; learning to see patterns in data and draw appropriate conclusions </li><li> Learning to propose solutions and communicate business value </li><li> Ability to maintain a positive attitude </li><li> Understands and adheres to governance and process </li></ul>Physical Skills And Abilities Required Lifting/Carrying up to 10 Pounds Pushing/Pulling up to 0 Pounds Pinching/Retrieving Small Objects Crouching/Crawling Reaching Climbing Stairs Repetitive Finger/Wrist/Elbow/ Shoulder/Neck Movement 0 hours/day 0 hours/day 0 hours/day 0 hours/day 0 hours/day 0 hours/day More than 6 hours/day Standing Walking Sitting Bending Seeing Reading Hearing Speaking Clearly 0 hours/day 0 hours/day 0 hours/day 0 hours/day More than 6 hours/day More than 6 hours/day 3-6 hours/day 3-6 hours/day Cognitive And Other Skills And Abilities Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress. Education And/or Experience Required: <ul><li> Minimum 1 year experience delivering application systems solutions and related services required. Experience should include some of the following: </li><li> Enterprise applications installation, administration and upgrade </li><li> Enterprise applications infrastructure design, including performance management and cost metrics </li><li> Scripting and automation </li><li> Cloud and “as a Service” offerings </li><li> Microsoft operating systems and core services </li><li> ITIL concepts and practices </li><li> Concepts of Managed Care </li><li> Project management practices </li><li> Systems integration and data flow </li></ul>Preferred <ul><li> Experience with QNXT and Facets </li><li> Experience with SQL, Biztalk </li><li> Bachelor’s degree in Computer Science, Information Systems, or a related field preferred </li><li> Entry-level Microsoft certifications preferred </li><li> Additional experience in related technology support and/or operational positions preferred </li></ul> Working Conditions <ul><li> Environment: This position’s primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis): </li></ul>☒ Inside/office ☐ Clinics/health facilities ☐ Member homes ☐ Other_________________________________________ <ul><li> Travel: This position may include occasional required or optional travel outside of the workplace, in which the employee’s personal vehicle, local transit, or other means of transportation may be used. </li><li> Equipment: General office equipment </li><li> Hazards: n/a </li></ul>Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment. Veterans are strongly encouraged to apply. We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. Visa sponsorship is not available at this time.

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