Intelliflo

As IT Support Engineer you will be part of the global IT Team that provides Corporate Technology support for day-to-day IT issues.. Support for technologies such as, Office 365, Azure AD, Teams, Zoom, Slack, Confluence and JIRA and Atlassian products.. Support our core end user platform, consisting of tools such as Azure Active Directory, Office 365, Microsoft Authenticator Security, Teams, Zoom, Slack, Confluence and JIRA.. Experience with the audio conferencing support and , integrated AV systems such as Crestron and, Zoom Rooms.. Most teams within our England office work 1-day a week in the office, however, most of our teams within the United States and India operate in a remote working pattern.

senior it support engineer

intelliflo is a global business that welcomes bold ideas and all points of view. Doing what matters inspires us, and we believe that we grow best - as people and businesses - by working together and always striving to get better without fearing failure. We're not looking for a 'culture fit'. We want you to bring your unique skills and perspectives and add to our culture, not conform to it. This isn't about finding the person who fits in; we want people who stand out. Who is intelliflo? Sound financial advice has the power to transform lives and should be accessible to the many, not the few. intelliflo widens access to financial advice through leading technology that powers the advisory experience. We use open software architectures and unmatched industry experience to simplify a complex digital landscape and help advisors flourish and grow. Our solutions support over 30,000 financial advisors globally, who represent over three million households with over USD 1 trillion assets. intelliflo operates independently under its own brand as a wholly owned subsidiary of Invesco, a global leader in the asset management industry. Job Description Your point of view is our point of difference intelliflo is a global business that welcomes bold ideas and all points of view. Doing what matters inspires us, and we believe that personal and corporate growth is best achieved by working together and always striving to get better without fearing failure. Who is intellifo? We truly believe that sound financial advice has the power to transform lives for the better, and should therefore be accessible to the many, not the few. intelliflo widens access to financial advice globally through leading technology which powers the advisory experience. Intelliflo widens access to financial advice through leading technology which powers the financial advisory experience. We use open software architectures combined with unmatched industry experience to simplify a complex digital landscape to help advisors compete and grow. Our solutions support over 30,000 financial advisors worldwide, representing over three million end-investors, with over USD 1 trillion assets serviced across our platforms. intelliflo operates independently under its own brand as a wholly owned subsidiary of Invesco, a global leader in the asset management industry. Your Role: This role is the first to support both in-Office and remote users. As IT Support Engineer you will be part of the global IT Team that provides Corporate Technology support for day-to-day IT issues. What you would be responsible for: <ul><li>Support daily operations of workplace technology in Atlanta. </li><li>Support for technologies such as, Office 365, Azure AD, Teams, Zoom, Slack, Confluence and JIRA and Atlassian products.</li><li>Work with the team onboarding new users and organizing equipment delivery. </li><li>Support user hardware, including laptops and peripheral devices. Troubleshoot issues and identify solutions to minimize disruption to the user.</li><li>Identify and suggest improvements to processes and procedures used by the Service Desk to create an exceptional working experience for our technology users.</li><li>Manage New starters and leaver tickets organising equipment delivery and conducting IT inductions </li><li>Keep the hardware asset register and in-office stock up to date.</li><li>Support our core end user platform, consisting of tools such as Azure Active Directory, Office 365, Microsoft Authenticator Security, Teams, Zoom, Slack, Confluence and JIRA.</li><li>Monitor open tickets, ensuring resolutions and appropriate updates are carried out.</li><li>Ensure tickets are triaged, resolved or escalated within SLAs.</li><li>Working with people at all levels of the firm to proactively ensure productivity and that issues are quickly and professionally resolved.</li><li>Create and update Service Desk documentation.</li><li>Record and maintain Confluence pages with request problems, solutions, and instructions.</li><li>Support ad hoc technical projects and duties as required.</li></ul> Experience you bring: <ul><li>Bachelors Degree or relevant education in computer science or related engineering discipline; or significant prior experience in end user support.</li><li>Certification in Microsoft technologies is preferred.</li><li>Technical experience in Office 365, Microsoft Exchange</li><li>Azure knowledge will be beneficial.</li><li>Experience working in Windows OS.</li><li>Experience in JIRA or other ticketing system.</li><li>Experience with the audio conferencing support and , integrated AV systems such as Crestron and, Zoom Rooms.</li><li>Ability to demonstrate day to day usage of engineering principles.</li><li>Solid understanding of today's AV technology.</li><li>Prior IT Support experience required</li></ul> Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model intelliflo's workplace model is designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection when possible. Most teams within our England office work 1-day a week in the office, however, most of our teams within the United States and India operate in a remote working pattern. Certain limitations apply. Please consult with your Talent Acquisition contact during the interviewing process. What's in it for you? intelliflo offers industry-leading Total Rewards that help you thrive - in and out of the office, including competitive pay, retirement savings plans, generous health and wellness benefits, and much more. Our commitment to diversity, equality, and inclusion Our aspiration is for our workforce to continually reflect the diversity of people and perspectives in today's evolving society, which we believe is fundamental to our efforts to widen access to financial advice. intelliflo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity for all job applicants and employees. Individuals seeking employment at intelliflo are considered without regards to race, religion, color, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, military or veteran status; or any other characteristic protected by applicable laws. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

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