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Intake Diversion Specialist
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Full-time
- As the Intake Diversion Specialist, you will report to the Intake Line Manager and will be responsible for providing general crisis care to families calling the intake telephone line.
- Other responsibilities include, conducting basic assessments to determine families’ shelter and referral needs and helping families identify potential housing solutions through a diversion conversation.
- The Intake Diversion Specialist supports families in utilizing their own strengths to identify housing solutions and coordinates family information for all emergency shelter programs across King County so that families may have their shelter needs met as quickly as possible.
- Answer a dedicated phone line for families calling to access homeless services; provide phone support for families as necessary to secure safe and stable housing, providing financial assistance where necessary
- Listen and collect information in a compassionate and trauma-informed manner
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