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Inside Service Technician
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- As a Inside Service Technician (internally known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and via email.
- On a daily basis, you'll assist with repairs on warranty and non-warranty foodservice equipment (specifically hot-side units).
- You'll work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.
- After completing the onboarding process, you'll also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications!
- Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
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