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Inside Sales
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- Customer Service/Inside Sales - Coatings and Surface Treatments
- Prepare quotes for in-house accounts and follow-up the same with customers.
- Communicate with customers to provide status regarding their orders in-house; follow-up to seek clarifications about in-coming work etc.
- communicate customer's rush needs to the Operations team and manage customer expectations; perform customer PO/Order review to ensure orders have been entered correctly into the shop management computer system; work with Operations to ensure that orders get out on time
- Inside Sales - answering front-office phones; assisting customers with their basic inquiries about HEF's processing capabilities; calling on new leads; following up on RFQ and submitted quotes
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