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Inside Property Claim Representative
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- Under moderate supervision, this position is responsible for determining the best resource to properly resolve claims in unstaffed or remote regions nationwide (e.g.; desk adjustment, referral to Travelers staff adjuster or Independent Adjuster.
- Takes Catastrophe Escalation calls and handle a wide variety of transferred customer inquiry calls requiring a Claim Handler skill set.
- May handle claims and other functional work involving one or more lines of business other than property (i.e. auto, workers compensation, premium audit, underwriting) may be required in support of customer service including Pre-Claim Consultation.
- Determines optimal resource for management of assigned files Options include desk adjustment, referral to Travelers staff adjuster or Independent Adjuster.
- Reviews and approves all Independent Adjuster reports and billing.
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