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Infrastructure Support Technician
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- Rack cabling, clean cable routing, and cable management within racks.
- Perform infrastructure-related incident resolution, change management activities, and service requests or task completion via the ticketing system.
- Maintain infrastructure facilities including hardware equipment, cabling/patching, and IT rooms in a clean, secure, and proper operating state to eliminate service disruptions.
- Coordinate with OEM vendors and manage replacement of faulty parts under warranty, maintenance, and Return Merchandise Authorization (RMA).
- Manage Data Center logistics, assisting with shipping, provisioning, and decommissioning processes.
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