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Information Technology Support Analyst
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- As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.
- Reporting to the IT Support & Store Delivery Manager, the IT Support Analyst will be the first point of contact for all IT incidents and requests from retail stores and our Burnaby Support Office users, providing a high level of customer service remotely and in-person.
- Utilize ServiceNow and JIRA to log, update and resolve support tickets
- Assist in Incident Management and contribute to Problem Management
- Mobile Device Management
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