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Information Technology Service Delivery Manager
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- Information Technology (IT) Service Delivery Manager
- Location: Boca Raton, FL (Palm Beach County) – local candidates only please
- Leading IT consulting company seeks an IT Service Delivery Manager who will be responsible for staffing & managing the Service Desk Team and Support Engineers while ensuring appropriate customer support service levels are met.
- The IT Service Delivery Manager will have to stay on top of new technologies & methods for addressing staffing and scheduling as well as creating and building a foundation of procedures for delivering excellent customer care.
- The IT Service Delivery Manager is responsible for the Managed Services practice which means they own customer relationships as it pertains to their services, performing Monthly & Quarterly business reviews and ensuring that monthly reports are delivered on time.
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