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Information Technology Help Desk
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- Legislative Information Services – IT Help Desk
- This position is a part of the Legislative Information Services (LIS) Help Desk group at a General Court.
- The role of the Help Desk Technician is to assist users who are experiencing any procedural or operating difficulty with the use of IT applications, products or services.
- As the Help Desk Technician is the first point of contact for all user support questions and problems, it is a critical role whose success depends on upon providing users with prompt and effective solutions.
- Additionally, it may involve troubleshooting printer issues and resolving difficulties with Hearing Room and Chamber technology.
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