Oak View Group

Overview The Ice Arena Representative acts as the primary provider of direct service to guests as they are entering, participating and leaving Coral Ridge Ice Arena.. They are responsible for providing guest service, admission transactions, and a safe & clean environment, ensuring all service needs are met.. Individuals work in various positions as needed including, but not limited to, cashier, skate rental, housekeeping, and guest service.. This role will pay an hourly wage of $11 to $12.00.. For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

representative

Overview The Ice Arena Representative acts as the primary provider of direct service to guests as they are entering, participating and leaving Coral Ridge Ice Arena. They are responsible for providing guest service, admission transactions, and a safe & clean environment, ensuring all service needs are met. Individuals work in various positions as needed including, but not limited to, cashier, skate rental, housekeeping, and guest service.This role will pay an hourly wage of $11 to $12.00. For PT roles: Benefits: 401(k) savings plan and 401(k) matching.end date 12/31/2024  Responsibilities  Greet and explain services available to guests; assist guests with skate rental and questionsAccept payment for guest services responsibly and accuratelyFollow all Company policy / procedures related to cash management and closing register proceduresFollow Company procedures for providing skates / equipment to guests and provide any important related details to guestsProvide directional assistance to guests throughout the facilityMonitor guests and ensure guests maintain a safe environmentReport an unsafe conditions or other escalated guest concerns to management immediatelyEnsure guests are operating in accordance with Oak View Group, Ice Arena and local policies / proceduresProvide exceptional services during client events as directed such as parties, camps, etc.Represent the company in cases of emergency as required to assist guests with exiting the facility Responsible for cleaning and removal of waste; ensure facility is clean and sanitizedMaintain professional interpersonal relations with all external guests, co-workers and managementEmployee works on-site, must maintain excellent attendance, and must follow Spectra policies / procedures on related to health and Personal Protective Equipment (PPE) as directedEmployee is fully trained on equipment such as Zamboni and Skate Sharpener MachineResponsible for training Ice Arena Representative 1 employees on the Zamboni, Compressor Room and Skate Sharpener MachineReports any unsafe conditions regarding but not limited to the Zamboni, Compressor Room operations and Skate Sharpener equipment  Qualifications  High school diploma or equivalent preferredOne or more years’ experience in guest service and cash handling position Exceptional customer service and communication skillsAbility to manage cash transactions accurately and responsibly Ability to work independently and as part of a teamAbility to speak clearly and concisely in the English languageAbility to work a varied schedule based on provided availability that may include mornings, evenings, weekends and holidaysCompleted operations training on Zamboni, Compressor Room and Skate Sharpening equipment through the Coral Ridge Ice Arena or one or more years’ of equivalent experience

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