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Hoover - Mobile Service Advisor - Full - Time
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Full-time
- The Mobile Service Advisors are the center of communication for customers whose service/repair activities are done away from the dealership, whether at the customer’s home, place of work, or elsewhere.
- He/she is the liaison between customer and the technician, serving as the primary point-of-contact for all automotive service and repair matters.
- The Mobile Service Advisor must listen and thoroughly understand customer concerns, arrange for appropriate repairs and/or pick-up/delivery of the customer vehicle, and set/manage expectations.
- He/she ensures the customer knows what repairs are needed and what repairs & maintenance are recommended.
- The ideal candidate has a high school diploma or GED, at least one year of dealer-level or large facility experience, an unrestricted driver’s license & clean driving record, and a strong technical and customer service performance record.
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