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Helpdesk Technician III
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Full-time
- Kavaliro has partnered with a client who is seeking a Helpdesk Technician to support internal IT Operations.
- As a Helpdesk Technician, you will be responsible for managing internal request tickets in a timely manner while also ensuring a white-glove service experience for our end users, working to continuously seek out opportunities to improve the end user experience.
- Respond to customer issues via Slack, email, and ticketing systems.
- 2+ years of experience administering Google Workspace, Okta, Atlassian, Slack, Apple devices, and Kandji
- Proficiency with troubleshooting and managing macOS and Windows environments
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