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Helpdesk Technician I
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$61,000 - $79,000 a year
Full-time
- This is a full-time position reporting to the Manager of IT. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
- The Helpdesk team provides frontline IT support for the business of Etsy, including onboarding, offboarding, fulfillment/break/fix for hardware and software, end user training, inventory/shipping/receiving, user access requests, and others.
- You will share responsibility for the operations and support for a variety of business applications including Okta, Atlassian products, G Suite, JAMF, and Slack.
- You will work in an agile environment, participating in sprint planning, delivering work and contributing to a retrospective.
- You are familiar with business applications such as Okta, Atlassian products, GSuite, JAMF and Slack.
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