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Helpdesk Technician
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Full-time
- Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
- Interact with the DHA ServiceNow & AFNET Remedy Trouble Ticketing system to documents issues and resolutions.
- Support Refresh of IT/Medical IT Asset Hardware by deploying new computer equipment to MTF staff.
- Assist Tier III teams with troubleshooting and resolving problems with MTF Infrastructure, IT Shared Services, and medical applications/serversProvide support in maintenance of business continuity and disaster recovery program.
- Support MTF with Video Teleconferencing program.
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