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Helpdesk Technician
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Full-time
- Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation.
- Specialties range from primary care to general surgery and trauma.
- Description: The Help Desk Technician operates and controls production on computer systems in the customer technical support center.
- Provides first and second level technical support for all end users with PC hardware and software issues using a ticket management system.
- Acts as a liaison between end users and internal support staff to assure accurate problem interpretation.
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