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Helpdesk Specialist with Security Clearance
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Full-time
- Capture and reporting of IT Service Desk support metrics
- Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems
- Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy)
- Remote access configuration and support for DTRA users and external customers as required (supporting telework, off-site travel, and mission or contingency operations)
- Coordinate security and situational awareness concerns with DTRA NOSC
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