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Help Desk Technician - Level II
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$19 - $21 an hour
Full-time
- Are you a talented, experienced computer and systems technician who wants to be part of a fast-growing, family-oriented company that makes a difference for your country and offers career growth opportunities nationwide?
- As our Help Desk II, you will provide technical support to all customers, area maintenance technicians, technical trainers, engineering personnel and the installing, maintenance and repair of all electrical cabling and infrastructure, equipment and control systems.
- Open, update, and close maintenance records in the Nationwide Operations Resource Management system (NORMS); document all actions taken to resolve issues.
- Create, update, and close trouble ticket records in the Nationwide Operations Resource Management System (NORMS); document all actions taken to resolve issues.
- Provide after-hours on-call telephonic technical support according to published schedule.
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