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Help Desk Technician II
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Full-time
- Perform service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes.
- Patch all applicable systems and ensure compliance with all DoD, Defense Information Systems Agency (DISA), Army, Army Test and Evaluation Command (ATEC) and DPG/WDTC laws, regulations and standards.
- Act as the focal point for customer contact, including problem resolution, requests for new service, or general inquiries for IT.Submit applicable DISA documentation for smartphone (Blackberry, Iphone, IPad and Samsung) activation on mobile device management server and Enterprise email.
- Imaging shall be in accordance with current Army Gold Master (AGM) and DISA Secure Host Baseline (SHB) policies.
- Perform system builds on computers using the system image library, as required IAW DSD prioritization based on the test center's requirements for testingLogs shall be made available to ISSM/COR/CIO upon request.
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