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Help Desk Technician I
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- You will be responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment.
- Provides telephone or electronic 1st level technical support for the determination, resolution, or escalation of technical problems related to Windows environments and Windows applications, electronic mail, enterprise applications & databases, security issues, desktop hardware/software, server hardware/software, and production equipment related issues
- Provide helpdesk support and resolve problems to the end user's satisfaction, both on site and using remote tools such as Remote Desktop or Bomgar
- Monitor the ticketing system for tickets assigned to the queue and process first-in first-out based on priority
- Manage PC setup and deployment for new employees using standard hardware, images and software
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