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Help Desk Technician I
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- The Tier 1 Technician is primarily responsible for handling technical support requests directly from customers and escalating to Tier 2 members as needed.
- Accept customer calls/alerts and escalate to Tier 2 team members as needed within specified timeframes.
- Notify and escalate potential areas for improvement in SOPs to Tier 2 or leadership.
- Minimum 1-3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, Group policy
- IT hardware/software knowledge with previous experience using Windows, MacOS, as well as mobile devices (iOS, Android)
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