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Help Desk Technician
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Full-time
- As Help Desk Technician , you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer.
- Performs laptop/tablet/desktop support, including configuration of software/hardware, troubleshooting/repair of software/hardware issues, and support of desktop initiatives and projects, as necessary.
- You have an active Top-Secret clearance
- You have hands-on experience as a Service Technician providing Tier 1 and Tier 2
- You can write detailed and accurate logs of all user contact by entering calls into a Service Desk Automated Tool (ServiceNow)
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