PROLIM Corporation

prolim.com) is currently seeking Help Desk Technical Support 1 for one of our top Client for Location – Newport News, VA. Mostly remote role, no set schedule to be onsite.. Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications. PROLIM is a leading provider of PLM, IoT and Digital transformation solutions to Global Fortune 1000 companies.. PROLIM was founded in 2005 and is headquartered in Farmington Hills, USA. With the global footprint and expertise in latest technologies, PROLIM can partner with you to speed up your Digital Transformation journey.

technical support

PROLIM (www.prolim.com) is currently seeking Help Desk Technical Support 1 for one of our top Client for Location – Newport News, VA Qualified candidates can directly send your updated resume and contact info via email: jayaprakash.hiremath@prolim.com Job Description Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. AA or other 2-year technical degree in related discipline and 0 years experience Equivalency Associate’s Degree and 0 years of experience. A relevant professional certification can be substituted for an Associate's Degree. Special Requirements Must be available 2nd Shift is more likely (3:30pm – 11:30pm), but also 3rd shift (11:30pm – 7:30am) with rotating weekends. Mostly remote role, no set schedule to be onsite. <ul><li> Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications</li><li> Experience doing technical support over the telephone and/or in chat</li><li> Experience with troubleshooting Windows clients</li><li> Experience working remotely </li></ul>What are the top 3 items the Hiring Manager is looking for? Customer service. Call center. Technical support (Windows) About PROLIM PROLIM is a leading provider of PLM, IoT and Digital transformation solutions to Global Fortune 1000 companies. With 9 global offices in US, India, and Australia, PROLIM has won 30+ awards and proudly serving over 1200+ customers to innovate and improve their profitability and efficiency. PROLIM was founded in 2005 and is headquartered in Farmington Hills, USA. With the global footprint and expertise in latest technologies, PROLIM can partner with you to speed up your Digital Transformation journey.

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