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Help Desk Support Technician
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Full-time
- The Help Desk Support Technician is a highly organized self-starter with excellent attention to detail who supports HireVue’s help desk needs, creating an effective and efficient workforce that supports the needs of our internal team members.
- Reporting to the help desk team lead, the Help Desk Support Technician is responsible for working the inbound Help Desk queue, provisioning and deprovisioning user accounts, and maintaining a positive customer satisfaction score with ticket troubleshooting & resolutions.
- Diagnose and resolve software and hardware incidents across Mac, Windows, mobile devices, and the office conference room AV systems.
- Identify and report on trends in the incident queue (recurring tickets, surge of tickets at certain times, etc)
- Facilitate asset assignments, procurement, provisioning, returns, repairs, replacements, retirement, surplus, etc.
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