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Help Desk Support Specialist
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Full-time
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
- The Mid-Level Help Desk Support will support all aspects of customer support for the assigned application(s).
- Phone and email support to applicable user communities
- Tiers 1, 2, and 3 customer support to analyze and resolve trouble calls, applications, or customer issues
- Develop and maintain system documentation, online help systems, task oriented help (step-by-step guides) and online reference data
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