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Help Desk Support
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Full-time
- Provides technical assistance to other data processing personnel on problems dealing with operating systems, computers, utility programs, system control parameter.
- Oversees timely delivery of quality technical support to internal and external customers.
- Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution, and resolution.
- May assess new products or services and suggest enhancements to senior management.
- Relies on extensive knowledge and professional discretion to achieve goals.
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