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Help Desk Supervisor
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- The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.
- Utilize the NASIC trouble ticket tracking system (currently Microsoft System Center Service Manager with plans to migrate to ServiceNow) and the Air Force Enterprise Service Desk (ESD) Trouble Ticketing system (e.g. Remedy) to track all customer incidents and service requests.
- Execute up to 350 desktop computer recapitalizations/month as needed to include imaging and the removal/disposition of old computers.
- Work closely with Hardware Technician (Desktop) support, Equipment Control Office (ECO),
- Image desktop computers to include but not limited to Dell and HP models as well as various Mobile Devices such as laptops.
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