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- Overview Work Where it Matters Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor.
- Utilize the NASIC trouble ticket tracking system (currently Microsoft System Center Service Manager with plans to migrate to ServiceNow) and the Air Force Enterprise Service Desk (ESD) Trouble Ticketing system (e.g. Remedy) to track all customer incidents and service requests.
- Work closely with Hardware Technician (Desktop) support, Equipment Control Office (ECO),
- Image desktop computers to include but not limited to Dell and HP models as well as various Mobile Devices such as laptops.
- Accounts Management requires Information Assurance Technical (IAT) Level II (CompTIA Security+) certification.
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