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Help Desk Specialist U Journeyman
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- Bering Global Services, a subsidiary of Bering Straits Native Corporation is currently seeking a qualified entry level Help Desk Specialist - Journeyman for a contract at Aberdeen Proving Grounds (APG), MD.
- Respond to IT incidents and requests received from Remedy tickets escalated by the Tier 1 Service Desk.
- Schedule resolution times with customers prior to resolving incidents and requests by remotely utilizing SCCM or by desk-side visits.
- Utilize the Remedy ARS Knowledge Base and Standard Operating Procedures (SOP) to provide resolutions for user incidents and requests.
- Troubleshoot and resolve user incidents and requests dealing with the Microsoft operating system, Active Directory, Microsoft Office Suite, iPhone, Citrix, VPN, 2 Factor Authentication and all client owned COTS and GOTS products.
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