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Help Desk Specialist II
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$24.51 - $30.76 an hour
Full-time
- Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with an award-winning, robust portfolio of wholly owned and licensed brands.
- Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows, Pokémon, Star Wars, CoComelon, Fortnite, AEW, Adopt Me!
- The Help Desk Specialist II is responsible for assisting the System Administrator and includes all aspects of help desk support and end user technical assistance.
- When a user submits a ticket or otherwise contacts the help desk, IT Tech Support tracks the ticket/issue and works to identify and address the problem using standard practices and their own experience.
- If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service.
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