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Help Desk Specialist
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Full-time
- The Help Desk Specialist provides Tier II and III technical software, problem resolution for members by performing problem and incident diagnosis as well as guiding users through step-by-step solutions.
- Provides expertise to resolve second tier technical support issues for users of the organizations products and services.
- Uses automated information systems to analyze routine situations
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various software applications available
- Conducts technical research to resolve issues as they are presented
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