ClearanceJobs

Manage and resolve incident support tickets in BMC Remedy and ServiceNow. Must have an Active DoD Secret or TS Clearance. Must have a CompTIA Security+ Certification or equivalent/higher level certification. 2-3+ years of experience in IT Support, Help Desk, Network Administration, and/or Mobile Device Management. Experience using some or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.

help desk specialist

Zachary Piper Solutions is seeking a Help Desk Specialist to provide Tier II IT support on a 5-year DoD program in Arlington, VA. Onsite Work in Arlington, VA): Shift : Monday-Friday: 7:00AM-4:00PM EST MUST HAVE AN ACTIVE SECRET OR TS CLEARANCE MUST HAVE A COMPTIA SECURITY+ CERTIFICATION Responsibilities:<br/><br/><ul><li>Provide Tier 2 IT support for end users and VIPs</li><li>Troubleshoot various hardware and software issues using Cisco, Palo Alto, and Microsoft tools</li><li>Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems</li><li>Perform Active Directory user account administration and password resets</li><li>Manage and resolve incident support tickets in BMC Remedy and ServiceNow</li><li>Answer questions for users via phone, email, live chat, and instant message Requirements:</li><li>Must have an Active DoD Secret or TS Clearance</li><li>Must have a CompTIA Security+ Certification or equivalent/higher level certification</li><li>Must have experience working in a DoD/Military environment</li><li>2-3+ years of experience in IT Support, Help Desk, Network Administration, and/or Mobile Device Management</li><li>Experience providing technical support for software applications, mobile devices, hardware, and network systems</li><li>Experience using some or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc. Compensation:</li><li>Salary Range: $65,000 - $70,000 **depending on experience/degree & non-negotiable above 70K**</li><li>Full Benefits: Cigna Medical, Dental, Vision, 401K, etc. Keywords: desk top, desktop, desktops, support, service, service desk, service-desk, field service, help desk, helpdesk, help-desk, it, information technology, it specialist, technology specialist, technical specialist, it support, technology support, computer system, computer systems, system analyst, systems analyst, pc, pc tech, pc technician, computer technician, system technician, systems technician, technician, windows migration, windows 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