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Help Desk Coordinator II
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Full-time
- The Bentley IT Help Desk Coordinator II position provides IT support over the phone, email, remote, in-person or occasionally in faculty/staff offices.
- At the Bentley IT Help Desk, as part of a team enter, triage and resolve technical support needs via phone, email, voicemail, and in person at the IT walk-up desk or occasionally in faculty/staff offices, utilizing ServiceNow for documenting all interactions.
- Proficient in the use, administration and support of Active Directory and Microsoft Exchange, Microsoft 365, including Outlook, Office, OneDrive, SharePoint, and Teams
- Create and update IT support documentation, including knowledge base articles and operating procedures, in support of IT operations, projects and software applications
- Knowledge of cybersecurity including SPAM, phishing prevention, detection and remediation of virus, malware and ransomware
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