CommonSpirit Health

The Center of Occupational Health & Education (COHE) Alliance of Western WA, a part of Virginia Mason Franciscan Health (VMFH), is hiring a Health Service Assistant to support workers' compensation patients with their care coordination needs.. COHEs are WA State Department of Labor & Industries programs that assist medical providers, employers, and injured workers to improve return to work outcomes and reduce work related disability.. The Health Services Assistant (HSA) is responsible for providing assistance and support for the Center of Occupational Health & Education (COHE) program in regard to health services coordination activities.. The HSA will assist in the return-to-work process and barrier resolution by performing activities such as reviewing new claims, contacting claim stakeholders and triaging claims for escalation to a Health Services Coordinator (HSC) for potential intervention.. Three years of related work experience in direct patient care, return-to-work coordination, occupational health care or equivalent experience that would demonstrate attainment of the requisite job knowledge skills/abilities.

health services

Overview:
<div dir="ltr"><span style="font-family: arial, helvetica, sans-serif;">The Center of Occupational Health & Education (COHE) Alliance of Western WA, a part of Virginia Mason Franciscan Health (VMFH), is hiring a Health Service Assistant to support workers' compensation patients with their care coordination needs.  COHEs are WA State Department of Labor & Industries programs that assist medical providers, employers, and injured workers to improve return to work outcomes and reduce work related disability.  </span></div><div dir="ltr"><br /><span style="font-family: arial, helvetica, sans-serif;">Health Service Assistants (HSAs) applicants who enjoy patient file assessments, quickly checking data, entering patient information into case management systems, making outreach calls, and prioritizing activities to address any claim or treatment barriers are highly desired.  They will be organized and efficient, allowing them to serve as many patients as possible without sacrificing personalized care and patience. Applicants should also be friendly and compassionate with a genuine desire to help others.  Spanish speaking is desirable but not required.</span></div><div dir="ltr"> </div><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="color: #202124; font-weight: 400;">While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may</span> <span style="color: #202124; font-weight: 400;">include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!</span></span></p>

Responsibilities:
<div><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Job Summary:</span></strong></div><div> </div><div>The Health Services Assistant (HSA) is responsible for providing assistance and support for the Center of Occupational Health & Education (COHE) program in regard to health services coordination activities.  The HSA will assist in the return-to-work process and barrier resolution by performing activities such as reviewing new claims, contacting claim stakeholders and triaging claims for escalation to a Health Services Coordinator (HSC) for potential intervention.</div><div> </div><div>Starting pay is 21.09! </div><div><br /><strong>Essential Job Duties:</strong><br /><br /></div><ul><li>In collaboration with experienced COHE team members, HSAs will handle low-complexity claims in accordance with established procedures; make initial and follow up calls to stakeholders such as the health care provider, employer and/or injured worker after claims initiation to obtain status clarification related to employment, medical care and other claims-related factors.</li><li><div><ul><li>Monitor claims in accordance with established procedure/duration to identify, within scope of position, when intermediate to advanced health services intervention is necessary.</li><li>Triage and respond to questions from stakeholders as appropriate within scope of position.</li><li>Enter required and relevant information in the appropriate tracking and/or reporting systems, including the Occupational Health Management System (OHMS) or case management system and run reports as appropriate.</li></ul></div></li></ul>

Qualifications:
<div><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Education/Work Experience Requirements</span></strong><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Three years of related work experience in direct patient care, return-to-work coordination, occupational health care or equivalent experience that would demonstrate attainment of the requisite job knowledge skills/abilities.</span></li></ul><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Knowledge/Skill Requirements</span></strong><br /><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Excellent verbal and written communication skills</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Exceptional problem-solving skills</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Highly organized and efficient</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Demonstrated initiative</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Effective time management</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Attention to detail</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong computer skills with knowledge of Google Workspace and ability to navigate multiple platforms</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Exceptional customer service</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Friendly and compassionate with a genuine desire to help others</span></li></ul></div><div><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Work Environment</span></strong></div><div><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This is a remote position; however during the first 90 days in person training will be expected in Tacoma WA.</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Occasional in person meetings are expected as part of the role for team meetings, L&I training, etc.</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Laptop, monitor, chair, mouse, headset are provided; all other items are the applicant's responsibility if working remotely.</span></li></ul></div>

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