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Health Navigator - Access Center
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Part-time
- Position SummaryThe Health Navigator acts as a liaison to physicians, staff, affiliate physicians, and outside consumers providing referrals to services and expediting appointments based on symptoms and expressed needs of the callers.
- The Health Navigator works closely with the Access Center Manager & Director on designated projects and assists in interviewing and training new Access Center staff.
- The Health Navigator answers all calls in a friendly, timely, courteous and professional manner while dealing with each client compassionately, and showing genuine concern for each situation.
- The Health Navigator is also responsible to ensure accurate and complete scheduling of appointments, procedures, tests, and diagnostic services provided by the AtlantiCare Regional Medical Center and AtlantiCare Physician Group.
- While the Health Navigator position coordinates a wide variety of patient and information flow between physician offices, Pre-Admission Testing, Radiology, it is responsible for understanding the initial patient registration process as well as the online tools necessary to provide patients with information regarding Pre-certification, referral need, co-payment, and medical necessity requirements for services to be rendered.
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