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Guest Services Specialist
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Full-time
- Attend to guests needs, including, but not limited to, registration, checkout and cashiering.
- Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
- Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
- Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
- Book reservations for those guests who approach the Front Desk.
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