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Guest Service Representative
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- Description:This is the job description for GUEST SERVICE REPRESENTATIVEJob Title: Guest Service RepresentativeDepartment: Front OfficeCompany: Dimension HospitalityReports To: Front Office/Operations ManagerSupervises: N/AJob Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
- Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- May post charges such as room, food, liquor or telephone by hand or machine.
- Transmit and receive messages using equipment such as telephone, fax and switchboard.
- May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
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