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Guest Service Agent - 1
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Full-time
- Location: Mercantile Hotel New OrleansGuest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival.
- A Guest Service Agent, is responsible for accommodating all guests and assisting with their various needs.
- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills.
- Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion.
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