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Guest Relations Specialist (Full - Time)
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- Assists in the design, planning, and execution of Special Events in collaboration withthe Senior Manager of Innovation.
- Serves as the Manager-on-Duty (MOD) and serves as a member of the Emergency Response Team.
- As MOD leads in facilitating daily gardens operations and special events, including daily set-up and tear-down of sound, lights, props, and décor, handling contracted talent (including payments), safety policies, procedures, both guest and partner questions/concerns, and other event-related activities.
- Covers Guest Relations Ambassador's breaks by answering all incoming calls in a positive, friendly, and professional manner, providing information, and encouraging potential guests to visit our attractions.
- Serves as a Wayfinder by providing an exciting guest experience while being directional along the path of the gardens.
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