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Guest Relations Manager
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- JW Marriott Turnberry Miami Resort & Spa - Aventura, FL
- The Guest Relations Manager's primary responsibility is to improve the guests experience through the management of Concierge, VIP services and associated departments.
- This position also holds accountability for instilling consistency of the JW Marriott Turnberry Miami standards as well as generating and promoting ideas to continue in elevating our service levels.
- Coordinate with VIP team the arrival, departure, and special needs of VIPs, members and Marriott Bonvoy guests.
- Coordinate with the Front Office Manager and/or Manager on Duty prior to shift start.
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