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Guest & Member Care Specialist - Work from Home Or in the Office - Full Time
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Full-time
Work from home
- Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America.
- Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
- Responds effectively to all inquiries, serving as the primary point of contact and owning customer issues, from start to finish (includes being a keen problem solver who is able to think on his/her feet as well as being a self-starter who is comfortable taking the initiative)
- Displays a pleasant, helpful, and courteous attitude toward customers, fellow associates, and management.
- Verifies and shows understanding in all current company policies and procedures necessary when handing Select Guest, Select Planner, stay feedback, billing, and data privacy contacts
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