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Guest Experience Associate
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Full-time
- Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering.
- Answer telephone calls with a pleasant demeanor according to property etiquette, listen carefully to caller’s requests, and clearly taking, dating, distributing, or filing notes as needed.
- Serve as concierge, sharing knowledge of the area surrounding your property suggesting activities and recreation, dining options, and assisting with ground transportation and local driving directions.
- Must have computer skills sufficient to meet property system needs which may include Microsoft Word, Xcel, database operations, point of sale, and property management systems.
- Be responsible for the security of any room or supply closet keys, as well as for respecting the confidential nature of some front desk correspondence, transactions, and activities.
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