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Group Leader - Customer Service
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Full-time
- Responsible for training and coaching the reception staff and facilitating efficient donor flow through the center.
- The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature.
- Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
- Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor.
- Supports center management by providing input into staff scheduling, and resolves minor donor relations and technical procedure issues.
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