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Group Customer Success Manager
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Full-time
- The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.
- As a Customer Success Manager you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned $5-7M+ book of athenahealth customers through establishing yourself as a trusted advisor and business partner.
- The Customer Success Manager is engaged throughout the customer’s athenahealth journey, focused on value maximization, building and managing effective relationships that promote growth, loyalty and thus retention.
- The Customer Success Manager works closely with customer executives and decision makers to understand their business model, current challenges and goals and leverages network insights that drives optimal financial and operational performance.
- The Customer Success Manager mitigates risks and proactively identifies and communicates how athena’s features add value to a their business for growth, achieving priorities and resolving pain points.
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