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Global Product Support Engineer 4
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$98,000 - $216,000 a year
Full-time
- Other Job Responsibilities GPS engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering Involved in customer installation and training.
- Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers.
- Can take place at the factory or in the field and can include travel with short notice (24-hour turnaround) ~25% - 30% Travel worldwide is a requirement of this position and includes.
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