Aeris Group

Global Customer Support Engineer (L2). Managing multiple cases at one time while adding procedural documentation. Assisting Level 3 Engineering to reproduce and document customer escalated issues in house.. Based on customer experience, reviewing AMP design, and provide improvement insights to AMP development teams.. Apply: Global Customer Support Engineer (L2)

customer support engineer

**Aeris Communications**
**Global Customer Support Engineer (L2)**
**Automotive - Chicago, IL - Full Time**
* Troubleshooting technical issues directly with customer and partners.
* Managing multiple cases at one time while adding procedural documentation
* Manage your own workload by accurately gauging timelines and meeting deadlines
* Working independently with technical leadership to analyze field issues, provide recommendation for problem remediation and performance improvements.
* Assisting Level 3 Engineering to reproduce and document customer escalated issues in house.
* Communicating with customer to better understand customer reported issues and bridge the gap between internal development design and external customer user cases.
* Based on customer experience, reviewing AMP design, and provide improvement insights to AMP development teams.
* Work across teams and communicate with leadership, product owners, and other technologists
* Showing a passion for continued learning, staying abreast of new technology and techniques
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