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FUTURE OPPORTUNITY Deskside Consultant
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- Install and support PC, laptop, tablet and mobile hardware and software
- Monitor the performance of the company's desktop infrastructure and device plans for improved efficiency
- Troubleshoot and diagnose problems and resolve Tier 1 incidents according to the client and/or LVS service catalog
- Escalate Tier 2 incidents according to client specifications
- Knowledge of server operations, infrastructure, web interfaces, and remote access tools
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