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Front Office Coordinator Spanish Speaking
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Full-time
- Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.
- Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
- Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow.
- Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions.
- Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account.
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