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Front Office Coordinator Float
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- Athletico’s Greater Purpose is to empower people, inspire hope and transform lives.
- Reporting to the Regional Director, the Patient Experience Coordinator Float (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.
- This position travels locally to various clinics, encompassing southeast Wisconsin (such as Elkhorn, Muskego, Kenosha and Twin Lakes) and may travel to Northern IL clinics.
- Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
- Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow.
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